tag:docyt.statuspage.io,2005:/historyDocyt Status - Incident History2024-03-28T09:00:09ZDocyttag:docyt.statuspage.io,2005:Incident/180308332023-08-02T19:53:07Z2023-08-02T19:53:07ZTransactions are not syncing from Docyt into General Ledger<p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>19:53</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>17:29</var> UTC</small><br><strong>Monitoring</strong> - Docyt team is monitoring the issue - ETA for resolution is about an hour</p><p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>12:36</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>12:28</var> UTC</small><br><strong>Investigating</strong> - The issue was reported "Transactions are not syncing from Docyt into General Ledger" on 08/04/2023. This issue is affecting multiple businesses and the transactions that are not syncing can be seen in "QBO Connection center". Our team is actively looking into it.</p>tag:docyt.statuspage.io,2005:Incident/179689982023-07-26T21:56:13Z2023-07-26T22:11:26ZKPI Dashboards data availability<p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>21:56</var> UTC</small><br><strong>Resolved</strong> - This issue has been resolved - all data in the KPI's Dashboard are displaying now.</p><p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>21:49</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>21:49</var> UTC</small><br><strong>Update</strong> - The incident has been resolved - all data in the KPI Dashboards are displaying now.</p><p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>20:10</var> UTC</small><br><strong>Identified</strong> - We are aware of the problem with KPI Dashboards in production. Some of the users don't see the data available in their dashboards. This is happening due to a planned data migration that we needed to run as part of a product improvement that was released today. In approximately 3 hours from now, the backlog should be processed and data will become available again.</p>tag:docyt.statuspage.io,2005:Incident/97078552022-04-05T17:50:51Z2022-04-05T17:50:51ZSome iOS users are having issues with the app<p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>17:50</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>17:42</var> UTC</small><br><strong>Update</strong> - Apple has approved the hotfix and it was released to all customers. If you're still having an issue, please, update the Docyt app to the latest version in the AppStore.</p><p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>12:58</var> UTC</small><br><strong>Update</strong> - We still don't have a precise ETA on the resolution of this problem because we depend on a third-party (Apple) to review and push the fix. We've submitted a request to expedite the review.</p><p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>19:43</var> UTC</small><br><strong>Monitoring</strong> - We identified a problem with the new version of the Docyt iOS app that was released yesterday. Some users may see the "Update Available" dialog that cannot be dismissed. We've identified and fixed the problem. The new version of the application that contains the fix has been pushed and is currently pending Apple's approval. We will update this website as soon as it will become available.</p>